Return & Exchange Policy
We know it's hard to buy silver and gold coins and bullion online. This is the reason purchasing from only trusted online dealers is a necessity! With over 20 years of experience in the numismatic and precious metals industry, we've helped thousands of customers nation-wide start and add to their coin collections. Buying from MintProducts is easy with 24/7 access to our website, fast service, and our large variety of high quality numismatic and bullion items. We guarantee you'll be happy when you open the package that arrives on your doorstep or mailbox!
However, we acknowledge that sometimes, it just wasn't what you were expecting. We want each customer to be completely satisfied with their purchase from MintProducts, so we offer the following policy allowing you to return most items for exchange or refund. Have any questions? Reach out to us, we'll work with you to make sure you're 100% satisfied!
RETURN, REFUND, AND EXCHANGE POLICY
Products that are not satisfactory and are eligible for return may be returned within 7 days of receipt for refund or equal exchange via our Exchange Policy. MintProducts will not issue refunds for returned non-eligible products including: Bullion (Gold, Silver, Platinum), pre-orders, special orders, opened Proof Sets and Mint Sets sold as Unopened, or products that have been tampered with, cleaned, or graded by a third-party grading service after delivery. Non-eligible products cannot be returned and are subject to our Exchange Policy only.
Refunds issued for eligible Non-Bullion products returned to us in “as sold” condition are processed within 72 business hours of the receipt of the returned product. In certain circumstances, refunds may be delayed beyond 72 business hours. Refunds are made via the Payment Method used at checkout - Credit Card, PayPal, or Check.
Postage paid on returned or exchanged products is non-refundable. We recommend USPS First Class Mail Shipping when returning items. Insurance is at the customer's discretion but recommended. Postage to MintProducts for returned orders may be refunded in certain cases at our discretion but is limited to maximum refund of $10.00 and does not include Express, Next Day, or Expedited shipping.
Please include proper documentation with all return and exchange requests. Include either a copy of your invoice with reason for return/exchange OR a letter with your contact information, order number, and reason for return/exchange.
Due to Market fluctuations, Bullion products (Gold, Silver, and Platinum coins) where the price is related to the spot metals market, as well as Pre-Orders, can only be exchanged and cannot be refunded. Customers must contact MintProducts within 7 days of receipt if they wish to exchange a product. Postage paid on exchanged products is non-refundable. MintProducts recommends USPS First Class Mail Shipping when exchanging items. Insurance is at the customer's discretion but recommended. Postage to MintProducts for exchanged orders may be refunded in certain cases at our discretion but is limited to maximum refund of $10.00 and does not include Next Day or Expedited shipping.
Have questions about if the product(s) you purchased or are thinking of purchasing is eligible for return, exchange, or refund? Contact us via phone at 1-866-665-6468, email at firstname.lastname@example.org, or Live Chat and we'd be happy to assist you!
Return and Exchange Requests can be sent to the address below.
PO Box 10592
Bedford, NH 03110
Updated February 2019.