Frequently Asked Questions (FAQ)
Find Answers to Common Questions Here...
Q. How long has MintProducts been in business?
A. MintProducts.com was founded in 1999 and was one of the first online coin stores. What started as a small inventory of American Silver Eagles and Statehood Quarters grew to include many different coins, bullion, and coin supply products over the years. Learn more about us by visiting our About Us page.
Q. How do I place an order with MintProducts.com?
A. There are two easy ways to place orders. 1.) Online orders can be placed through our site 24/7 through our secure one page checkout. 2.) Orders can also be placed over the phone with a representative Monday through Friday from 9AM – 5PM Eastern Time. Please note that for security reasons we cannot take orders through postal mail, email, fax or our Live Chat.
Q. How can I check the status of my order?
A. Customers can log into their account and look up their order status(es) in the "Orders List" section of their account. Please note both a Payment Status and Fulfillment Status are viewable. Customers can also contact us at 1-866-665-6465 or via Live Chat to inquire about the status of their order(s).
Explanation of Common Payment and Fulfillment Statuses:
Awaiting Payment - The order has been created, but has not yet been paid. Payment types that will trigger this status are Check/Money Order, Wire Transfer, and Bitcoin/Bitcoin Cash and Ether. This status will also be used for Take Your Time Plan orders.
Partially Paid - The order has been Partially Paid and is awaiting full payment. This status will also be used for Take Your Time Plan orders once the first payment has been made. Also the status for Partial Refunds.
Paid - The order has been fully paid and can be moved to the Processing Department.
Declined - This order did not go through the payment system and the order will not be fulfilled.
Refunded - The money for the purchase has been refunded in full.
New - The order is new in our system and has not yet been sent to Processing.
Processing - The Processing Department has received the order and will work to fulfill the order.
Back-ordered - This applies to orders containing pre-ordered products as well as orders that have partially shipped.
Shipped - The order has shipped from our facility.
Will Not Deliver - The order will not be shipped and has been placed on hold. If you did not request this, please call our office at 1-866-665-6468 for more information.
Returned - The ordered items have been sent back to MintProducts, a Refund will be processed.
Q. What forms of payment does MintProducts.com accept?
A. Accepted forms of payment are Visa, MasterCard, and Discover Credit Cards, Postal Money Orders, Bank Wire Transfers, Bank or Personal Checks, BitCoin/BitCoin Cash and Ether, and MP Cash. Please see the section titled “Payment Information” in our Terms and Conditions for more information.
Q. Should I set up an account with MintProducts.com?
A. We encourage all customers to create an account with us. A MintProducts.com account allows customers to access their order history, use all coupon codes, take part in the MP Cash Program, and also use our website properly. If you do not have a MintProducts.com account, you can create one by entering a valid email address and password on the sign up page. If you do not have an email address you can only place orders via phone and will not be able to place orders through our website.
Q. What is the MP Cash Program?
A. The MP Cash Program is a loyalty program offered to registered members of MintProducts. The program allows customers to earn points with their orders and then use them at checkout to receive discounts on their order. MP Cash is automatically applied at checkout unless removed (and saved for a future order). Previously, it was known as the Customer Reward Program. To learn more about the program visit our MP Cash page.
Q. I received a coupon code from you. How do I use it?
A. Coupon codes can be entered at two points, your shopping cart or at checkout. In either case, you will see a "HAVE A DISCOUNT COUPON?" link below the totals in both the shopping cart and checkout areas. Click on the link and a box will appear where the coupon code can be entered. Click the "Apply Coupon" button to ensure the coupon is applied. You will see the coupon adjust your total if the items in your shopping cart were eligible.
Q. I don't remember OR I need help with my password. What should I do?
A. There are two solutions. You can use the "Forgot Password" link on the sign in page to reset your password. In doing so, a link will be emailed to the email address associated with your account allowing you to reset your password. Alternatively, you can contact us via phone at 1-866-65-6468, and we can enable a temporary password. Once you are logged into your account with your temporary password, you can change the password. For your security, we do not have access to your passwords and cannot provide them.
Q. Do you charge any additional fees at checkout?
A. The product prices you see on our product pages are the prices that you will pay at checkout for each payment method - Credit Card, PayPal, Check/Money Order/Wire Transfer, or BitCoin/BitCoin Cash and Ether . Shipping and Handling is free for all orders of $99.00 or more. For orders under $99.00, or select shipping methods, there is a fee. Please view our Shipping and Handling page for our rates. If paying by Credit Card, PayPal or BitCoin/BitCoin Cash and Ether, there will be a 3-4% payment method "fee" applied at checkout. Please note this is reflective of the price listed on the product page and is NOT additional - the checkout is simply based off of the Check/Money Order/Bank Wire pricing tier. The "Payment Method" you see added to your totals is simply the 4% discount being added back to your account.
Q. Can I have my order shipped to an alternate address?
A. We do not ship to alternate addresses. For security reasons the billing and shipping address must match that of the credit card. If we receive an order with an alternate address request you will be contacted via email and/or phone to resolve the matter.
Q. Why is my credit card charged at the time the order is placed?
A. Many items on our site are based on Real Time Pricing and tied to the Metals Market. Charging your credit card at the time the order is placed locks in your price.
Q. How are your packages shipped?
A.The majority of our packages are shipped in discreet packaging via the United States Postal Service. Packages can be shipped by First Class Mail, Priority Mail, Registered Mail, Certified Mail, or Restricted Delivery Mail. On rare occasions, we will send packages via an alternate carrier. All of our packages are insured and packages of $1,000 or more require a signature. Customers also have the option of adding a signature to their shipment, for a fee, on orders under $1,000. See our Shipping and Handling page for more details and rates.
Q. I received an email indicating my order shipped. Why wasn't I given a tracking number?
A. MintProducts.com does not provide tracking numbers to customers. This is for security reasons and also due to the USPS tracking system. If a tracking number is necessary, we are able to provide it to you via phone or email.
Q. Do you ship orders internationally?
A. At this time MintProducts.com ships orders within the United States and its Territories.
Q. Do you accept cancellations or returns?
A. For information on our Return and Exchange Policy, you can see our Terms and Conditions.
Q. Do you purchase coins from customers?
A. Yes! We purchase almost any coin, even coins not typically sold on our site. Please visit our Sell Your Coins page for more information.
Have a question you don't see listed here? Contact us via phone at 1-866-665-6468, live chat, your account private messaging, email (sales@mintproducts.com), or the contact us form and we'd be happy to answer it for you!